FAQ

$7 flat shipping fee on all orders. We ship orders within the US states only via USPS 3-5 business days.

You can track your package at USPS.com once your tracking is available to you. Please allow up to 24hrs for tracking to be updated into the USPS system.

Allow 1-3 business days to process custom products - such as magnets and mirrors as they are made to order. An order confirmation email will be sent when order is placed. Once order has shipped you will receive your tracking # to the provided email.

All sales are final as most items are custom made to order. We are not responsible for lost or damage caused by the shipping carrier.

-Magnets/Mirrors - Each order is custom and cannot be returned. Please reach out to us if there's any concerns.

-Jewelries -All jewelry are handmade and will not be 100% perfect. Please be advise if you are picky. Our jewelry are 18K gold plated and handmade.

Reach out to us for any additional questions, comments, or concerns. We're ready to listen and help out whatever we can. Reach out to us on facebook messenger for fastest response or feel free to reach out to us by email as well if preferred @ heartscollective@hotmail.com